With us, you’re always protected by our 60-day money-back guarantee. All according to our Return and Refund Policy.
(Matt Cook Alpha Lion U: Please use this form also.)
If for any reason you are unsatisfied with your purchase, you can get a full and immediate refund, even on empty bottles, up to 60 days after placing your order.
You MUST fill out this quick form here, and we must ACCEPT the return and refund, which we will do by issuing you two things:
Please note that returns will be rejected without first contacting us to get your RMA.
DO NOT MAIL ANYTHING WITHOUT AN RMA OR IT WILL NOT GET TO US!!
If your return is accepted, we’ll send you a return address as to where to send your package.
Refunds will not be made for shipping and handling, and you will be responsible for the costs of shipping the return back to us.
You can always contact us for any return question at support@idealmale.com.
ShipAssure
If you purchased ShipAssure with your order, you will not need to ship any broken or damaged products back to us. We will replace any products lost in shipment, without charge to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@idealmale.com.
Even if we refund you today, it often takes up to a week or more for your bank to post the refund on your statement. It isn’t anything we have control over — the money leaves our account today.